Shipping policy

Logistics Policy

Thank you for shopping with us! To ensure that you receive your order smoothly, we have developed the following logistics policy.

1. Shipping Time

We typically process and ship orders within 1-3 business days after receiving the order and confirming payment. Shipping time may vary based on order quantity, product stock availability, and holidays. We will promptly update you with the shipping progress and relevant information.

2. Shipping Methods

We provide shipping services through several reliable logistics companies, including but not limited to:

Couriers (such as DHL, UPS, FedEx, etc.)
Local delivery services (for specific regions)

The specific shipping method will be selected at checkout, and you can choose the most suitable option based on your needs.

3. Shipping Time

International Shipping: International orders typically take 3-7 business days for delivery. Delivery time may vary depending on the destination country, customs clearance, and other factors.

4. Shipping Costs

Shipping costs will be calculated and displayed at checkout. The cost varies based on product weight, dimensions, shipping address, and the selected logistics service. Free shipping may be offered for specific promotions or regions.

5. Order Tracking

Once your order is shipped, we will send you a tracking number via email or SMS. You can track your order’s shipping progress through the provided tracking link from the logistics company.

6. International Shipping

For international orders, customers should be aware of the following:

Customs Duties and Import Taxes: Customs in your country may impose duties and taxes on imported goods. All related fees are the responsibility of the recipient. We recommend checking your country's import policies before purchasing.
Customs Delays: In some cases, customs processing may cause delays. We are not responsible for such delays.

7. Lost or Damaged Goods

If your goods are lost or damaged during transit, please contact our customer service team as soon as possible. We will assist in resolving such issues and, depending on the situation, either issue a refund or resend the items.

8. Return Policy

Our return policy applies to products with significant quality issues. If you need to return an item, please contact us within 7 days of receiving the product. For more details on the return process, please refer to our [Return Policy].